Who issues a license in Curacao - authority and contact details
Text
1. What authority issues a license
From September 1, 2023, and during the 2023-2025 transition period, Curaçao has a new LOK (National Ordinance on Games of Chance) legal framework, replacing the old model of "master licenses" and sublicenses.
The functions of licensing, supervision and control are concentrated in a single state body - Curaçao Gaming Authority (CGA).
The CGA is an independent regulator appointed by the Government of Curaçao that:
2. Official contacts
TitleCuraçao Gaming Authority (CGA)
Official portal: [https ://www. curacaogamingauthority. com](https: //www. curacaogamingauthority. com)
E-mail for general requests: [info @ curacaogamingauthority. com](mailto: info@curacaogamingauthority. com)
E-mail for player complaints: [complaints @ curacaogamingauthority. com](mailto: complaints@curacaogamingauthority. com)
Mailing address:
3. How to use contacts
To verify your license:
For complaint:
4. What's important for Australia players to know
The CGA has no direct jurisdiction in Australia, but regulates operators registered in Curaçao.
Complaints will be dealt with under Curaçao law and licence conditions, not the Australian Interactive Gambling Act.
Checking the license and ADR activity before the deposit reduces the risk of getting on the "ghost" operator.
5. Short conclusion
Today, the only legitimate authority authorized to issue licenses in Curaçao is the Curaçao Gaming Authority. For a player from Australia, this means that checking data through the CGA portal and contacting official contacts is the key to minimizing risks when choosing an offshore casino.
Do you want me to do the rest of the subsections from this large section in the same style so that you have an integral and consistent structure?
1. What authority issues a license
From September 1, 2023, and during the 2023-2025 transition period, Curaçao has a new LOK (National Ordinance on Games of Chance) legal framework, replacing the old model of "master licenses" and sublicenses.
The functions of licensing, supervision and control are concentrated in a single state body - Curaçao Gaming Authority (CGA).
The CGA is an independent regulator appointed by the Government of Curaçao that:
- issues B2C licenses (for operators working with players) and B2B licenses (for content providers and platforms);
- administers the license portal;
- approves internal policies, technical standards and rules for responsible play;
- maintain a register of licensees;
- receives and processes complaints, including interaction with ADR providers.
2. Official contacts
TitleCuraçao Gaming Authority (CGA)
Official portal: [https ://www. curacaogamingauthority. com](https: //www. curacaogamingauthority. com)
E-mail for general requests: [info @ curacaogamingauthority. com](mailto: info@curacaogamingauthority. com)
E-mail for player complaints: [complaints @ curacaogamingauthority. com](mailto: complaints@curacaogamingauthority. com)
Mailing address:
- Curaçao Gaming Authority
- Pletterijweg Oost 1, Willemstad, Curaçao
- Telephone: +5999 465 1134 (weekdays local time)
💡All calls related to a specific operator must contain:
💡
💡1. the full name of the licensee company;
💡2. license number;
💡3. site address (domain);
💡4. brief description of the problem and steps taken to resolve it.
3. How to use contacts
To verify your license:
- 1. Go to the official CGA portal.
- 2. Use the registry search or request information by e-mail, indicating the company name and domain.
- 3. Check the license type (B2C/B2B), status (active/suspended/revoked) and compliance with the data on the casino website.
For complaint:
- 1. Please contact casino support first.
- 2. If the issue is not resolved, send a complaint to the ADR authority listed on the casino website.
- 3. If the ADR is missing or did not respond on time, write to the CGA at [complaints @ curacaogamingauthority. com](mailto: complaints@curacaogamingauthority. com), attaching case confirmations.
4. What's important for Australia players to know
The CGA has no direct jurisdiction in Australia, but regulates operators registered in Curaçao.
Complaints will be dealt with under Curaçao law and licence conditions, not the Australian Interactive Gambling Act.
Checking the license and ADR activity before the deposit reduces the risk of getting on the "ghost" operator.
5. Short conclusion
Today, the only legitimate authority authorized to issue licenses in Curaçao is the Curaçao Gaming Authority. For a player from Australia, this means that checking data through the CGA portal and contacting official contacts is the key to minimizing risks when choosing an offshore casino.
Do you want me to do the rest of the subsections from this large section in the same style so that you have an integral and consistent structure?
