What to do if a casino licensed by Curacao doesn't pay
What to do if a casino licensed by Curacao doesn't pay
Possible reasons for non-payment
1. Unfulfilled bonus conditions - the vager has not been won back, the bet limit has been exceeded, the bonus rules have been violated.
2. Verification Failed (KYC) - No documents provided or confirmed.
3. Violation of casino rules - multi-account, use of prohibited strategies, fraudulent activity.
4. Technical error - failure of the payment provider or application processing system.
5. Financial Limits - Exceeds the daily/weekly/monthly withdrawal limit.
Step-by-step action plan
1. Check terms and status of output
Go to the transaction history in your personal account.
Make sure there are no active wager bonuses.
Check if documents have been sent for KYC and their status.
2. Contact Support
Clarify the reason for the delay.
Request a transaction ID or send money confirmation.
Get a written response or screenshot of the status of the operation.
3. Gather evidence
Screenshots of balance, withdrawal requests, correspondence with support.
Copies of submitted KYC documents.
Confirmation of transactions in the bank, e-wallet or blockchain.
4. Call the operator again
Send an official email to support with a full description of the situation and attached evidence.
Ask for a deadline for solving the problem.
5. Complaint to the Curacao regulator
Go to the website of the licensing authority and fill out the complaint form.
Specify the casino license number and all collected information.
Attach screenshots and supporting documents.
6. Appeal to specialized resources
Leave feedback on forums and payment monitoring sites (AskGamblers, Casino Guru).
This creates reputational pressure on the operator.
Features for Australian players
International transfers can be delayed through the bank line, even if the casino has already sent funds.
Cryptocurrency conclusions allow you to quickly verify the fact of sending on the blockchain.
Electronic wallets often provide detailed transaction reports useful for complaints.
Time Zone - Consider the difference to communicate with support during their business hours.
How to minimize the risk of non-payment
Choose a casino with a proven reputation and positive feedback on payments.
Pass KYC immediately after registration, and not at the first major output.
Study bonus rules and withdrawal limits before making a deposit.
Save all correspondence and transaction confirmations.
Conclusion:
Possible reasons for non-payment
1. Unfulfilled bonus conditions - the vager has not been won back, the bet limit has been exceeded, the bonus rules have been violated.
2. Verification Failed (KYC) - No documents provided or confirmed.
3. Violation of casino rules - multi-account, use of prohibited strategies, fraudulent activity.
4. Technical error - failure of the payment provider or application processing system.
5. Financial Limits - Exceeds the daily/weekly/monthly withdrawal limit.
Step-by-step action plan
1. Check terms and status of output
Go to the transaction history in your personal account.
Make sure there are no active wager bonuses.
Check if documents have been sent for KYC and their status.
2. Contact Support
Clarify the reason for the delay.
Request a transaction ID or send money confirmation.
Get a written response or screenshot of the status of the operation.
3. Gather evidence
Screenshots of balance, withdrawal requests, correspondence with support.
Copies of submitted KYC documents.
Confirmation of transactions in the bank, e-wallet or blockchain.
4. Call the operator again
Send an official email to support with a full description of the situation and attached evidence.
Ask for a deadline for solving the problem.
5. Complaint to the Curacao regulator
Go to the website of the licensing authority and fill out the complaint form.
Specify the casino license number and all collected information.
Attach screenshots and supporting documents.
6. Appeal to specialized resources
Leave feedback on forums and payment monitoring sites (AskGamblers, Casino Guru).
This creates reputational pressure on the operator.
Features for Australian players
International transfers can be delayed through the bank line, even if the casino has already sent funds.
Cryptocurrency conclusions allow you to quickly verify the fact of sending on the blockchain.
Electronic wallets often provide detailed transaction reports useful for complaints.
Time Zone - Consider the difference to communicate with support during their business hours.
How to minimize the risk of non-payment
Choose a casino with a proven reputation and positive feedback on payments.
Pass KYC immediately after registration, and not at the first major output.
Study bonus rules and withdrawal limits before making a deposit.
Save all correspondence and transaction confirmations.
Conclusion:
- If a casino with a Curacao license delays payment, it is important to act systematically: check the conditions, collect evidence, keep a clear correspondence with the operator and, if necessary, contact the regulator. For Australian players, the key to success is documenting all the steps and choosing methods to track transactions.
