Where to complain about casinos with this license
Where to complain about casinos with this license
To whom Curacao-licensed casinos obey
All operators operating under the Curacao license are under the control of one of the four master licensees. These organizations issue casino sub-licenses and handle player complaints.
Four valid master licenses:
Where to go first
1. Casino Support
Describe the problem in detail, attach screenshots and evidence.
Request decision deadlines and written response.
Save all correspondence.
2. Master licensee
Find the license number (JAZ) at the bottom of the casino site.
Go to the site of the corresponding master licensee.
Fill out the complaint form, attach evidence and indicate contacts for communication.
Official sites for complaints
Antillephone N.V. — [https: //validator. antillephone. com/](https: //validator. antillephone. com/)
Curaçao eGaming — [https: //www. curacao-egaming. com/](https: //www. curacao-egaming. com/)
Gaming Services Provider N.V. - complaints via email specified in the license.
Cyberluck Curaçao N.V. — [https: //www. cyberluckcuracao. com/](https: //www. cyberluckcuracao. com/)
What to indicate in the complaint
Full name and email used during registration.
Casino name and license number.
Detailed description of the date problem.
Transaction amount and currency.
Screenshots of balance, transactions, correspondence with support.
Transaction ID (if any).
Role of intermediaries
If the regulator does not respond or the decision is delayed, you can contact independent sites for dispute resolution:
They publish the complaint publicly, which often speeds up the operator's response.
Features for Australian players
Due to the time difference, answers may come with a delay, it is important to take this into account when communicating.
In international transfers (cards, SWIFT), some of the problems are related to banks, and not to casinos - in this case, a complaint is filed with the bank.
Cryptocurrency transactions are easier to prove through the blockchain by applying a hash of the operation.
Tips to improve your chances of success
1. Collect evidence from day one of the problem.
2. Save all letters and chats with support.
3. Write politely and on the case - the regulator reacts faster to clear appeals.
4. Submit a complaint in English for faster processing.
5. If the amount is significant, notify the payment provider in parallel.
Conclusion:
To whom Curacao-licensed casinos obey
All operators operating under the Curacao license are under the control of one of the four master licensees. These organizations issue casino sub-licenses and handle player complaints.
Four valid master licenses:
- Antillephone N.V. (8048/JAZ)
- Curaçao eGaming (1668/JAZ)
- Gaming Services Provider N.V. (365/JAZ)
- Cyberluck Curaçao N.V. (5536/JAZ)
Where to go first
1. Casino Support
Describe the problem in detail, attach screenshots and evidence.
Request decision deadlines and written response.
Save all correspondence.
2. Master licensee
Find the license number (JAZ) at the bottom of the casino site.
Go to the site of the corresponding master licensee.
Fill out the complaint form, attach evidence and indicate contacts for communication.
Official sites for complaints
Antillephone N.V. — [https: //validator. antillephone. com/](https: //validator. antillephone. com/)
Curaçao eGaming — [https: //www. curacao-egaming. com/](https: //www. curacao-egaming. com/)
Gaming Services Provider N.V. - complaints via email specified in the license.
Cyberluck Curaçao N.V. — [https: //www. cyberluckcuracao. com/](https: //www. cyberluckcuracao. com/)
What to indicate in the complaint
Full name and email used during registration.
Casino name and license number.
Detailed description of the date problem.
Transaction amount and currency.
Screenshots of balance, transactions, correspondence with support.
Transaction ID (if any).
Role of intermediaries
If the regulator does not respond or the decision is delayed, you can contact independent sites for dispute resolution:
- AskGamblers Complaint Service
- Casino Guru Complaint Resolution Center
- ThePOGG Dispute Mediation
They publish the complaint publicly, which often speeds up the operator's response.
Features for Australian players
Due to the time difference, answers may come with a delay, it is important to take this into account when communicating.
In international transfers (cards, SWIFT), some of the problems are related to banks, and not to casinos - in this case, a complaint is filed with the bank.
Cryptocurrency transactions are easier to prove through the blockchain by applying a hash of the operation.
Tips to improve your chances of success
1. Collect evidence from day one of the problem.
2. Save all letters and chats with support.
3. Write politely and on the case - the regulator reacts faster to clear appeals.
4. Submit a complaint in English for faster processing.
5. If the amount is significant, notify the payment provider in parallel.
Conclusion:
- You need to complain about a casino with a Curacao license through their support service and master licensee, indicating all the details and evidence. With a competent pitch and evidence, an Australian player can achieve payment or conflict resolution even with offshore regulation.
