How to complain about an illegal casino through ACMA
The Australian Communications and Media Commission (ACMA) regulates online gambling under the Interactive Gambling Act 2001 (IGA). If the operator provides gambling services to Australians without a licence or violates working conditions, ACMA has the right to investigate and block access to the site. Any user can file a complaint against an illegal casino.
1. When to contact ACMA
The casino is not licensed in Australia and is not on the list of approved operators.
The site offers prohibited types of gambling (online slots, roulette, blackjack for real money).
The operator refuses to pay the winnings without legal grounds.
The platform violates the rules of responsible play or misuse of personal data.
Signs of fraud or aggressive advertising that violate the law have been noticed.
2. Step-by-Step Instructions for Filing a Complaint
1. Go to ACMA - Make a complaint about gambling *.
2. Select the type of complaint - "Illegal online gambling service" or "Misleading gambling advertising."
3. Fill out the form:
3. How ACMA handles complaint
Initial inspection for compliance of the supplied material with the IGA conditions.
Request information from Internet providers and payment systems.
If a violation is confirmed, the site is blacklisted and sent to Internet providers for blocking.
In case of serious offenses - transfer of materials to law enforcement agencies or AUSTRAC.
4. What to remember when filing a complaint
ACMA does not return lost funds, but blocking prevents further damage.
The more evidence provided, the greater the chance of prompt response.
Anonymous complaints are accepted, but more difficult to verify.
5. Risks if not reported
The casino will continue to operate illegally and attract new players.
The likelihood of financial and personal losses among users is growing.
The absence of complaints slows down the actions of the regulator and blocking sites.
Conclusion
A complaint to ACMA is an effective way to counteract illegal online casinos and protect gamblers from financial and legal risks. Submission of an appeal takes a few minutes but helps to create a safe and regulated playing environment in Australia.
1. When to contact ACMA
The casino is not licensed in Australia and is not on the list of approved operators.
The site offers prohibited types of gambling (online slots, roulette, blackjack for real money).
The operator refuses to pay the winnings without legal grounds.
The platform violates the rules of responsible play or misuse of personal data.
Signs of fraud or aggressive advertising that violate the law have been noticed.
2. Step-by-Step Instructions for Filing a Complaint
1. Go to ACMA - Make a complaint about gambling *.
2. Select the type of complaint - "Illegal online gambling service" or "Misleading gambling advertising."
3. Fill out the form:
- Casino name and URL.
- Description of violation.
- Attach evidence (screenshots, correspondence, payment receipts).
- 4. Specify contact information (optional, but recommended for feedback).
- 5. Submit your complaint and save your submission confirmation.
3. How ACMA handles complaint
Initial inspection for compliance of the supplied material with the IGA conditions.
Request information from Internet providers and payment systems.
If a violation is confirmed, the site is blacklisted and sent to Internet providers for blocking.
In case of serious offenses - transfer of materials to law enforcement agencies or AUSTRAC.
4. What to remember when filing a complaint
ACMA does not return lost funds, but blocking prevents further damage.
The more evidence provided, the greater the chance of prompt response.
Anonymous complaints are accepted, but more difficult to verify.
5. Risks if not reported
The casino will continue to operate illegally and attract new players.
The likelihood of financial and personal losses among users is growing.
The absence of complaints slows down the actions of the regulator and blocking sites.
Conclusion
A complaint to ACMA is an effective way to counteract illegal online casinos and protect gamblers from financial and legal risks. Submission of an appeal takes a few minutes but helps to create a safe and regulated playing environment in Australia.
