How ACMA is tackling gambling addiction
The Australian Communications and Media Commission (ACMA) pays special attention to the prevention and control of gambling addiction, considering it as one of the key threats in the gambling industry. All operators operating under the ACMA license are required to implement Responsible Gambling measures provided for by the Interactive Gambling Act 2001, the National Consumer Protection Framework for Online Wagering and regional codes.
1. Preventing vulnerable players from being involved
Mandatory verification of age before starting the game or making a deposit.
Prohibition of advertising aimed at minors and people with signs of addiction.
Clearly communicate the risks of gambling in all advertising and promotional materials.
2. Gaming Activity Control Tools
Limits of deposits and bets - the player himself sets daily, weekly and monthly restrictions.
Timers of game sessions with automatic reminder of the duration of the game.
Real-time loss and win alerts.
3. Self-restraint and self-exclusion programs
The ability to temporarily suspend an account (from 24 hours to 3 months).
Lifelong self-exception with entering into national base (National Self-Exclusion Register).
Remote submission of applications for self-exclusion through the official portal or mobile application.
4. Monitoring and intervention
Algorithms for tracking signs of problematic behavior: frequent deposits, a sharp increase in bets, night gaming sessions.
Automatically sends warnings to the player when risky patterns are identified.
Liaise with the player via customer service to offer advice and assistance.
5. Cooperation with support organizations
Licensed casinos are required to provide links and direct contacts of assistance services: Gambling Help Online, Lifeline, Beyond Blue.
Funding research programs to study and prevent ludomania.
Conducting educational campaigns for the population about the risks of gambling.
6. Sanctions for ignoring anti-addiction measures
Financial penalties for non-compliance with Responsible Gambling.
Suspension or revocation of license in case of systematic violations.
Public inclusion of the violator in the list of unscrupulous operators.
Conclusion
ACMA fights gambling addiction through a comprehensive system of measures: restricting access for vulnerable groups, self-monitoring tools, algorithms for detecting risk behavior and close cooperation with support organizations. These measures make licensed casinos safer and less likely to develop ludomania among gamblers.
1. Preventing vulnerable players from being involved
Mandatory verification of age before starting the game or making a deposit.
Prohibition of advertising aimed at minors and people with signs of addiction.
Clearly communicate the risks of gambling in all advertising and promotional materials.
2. Gaming Activity Control Tools
Limits of deposits and bets - the player himself sets daily, weekly and monthly restrictions.
Timers of game sessions with automatic reminder of the duration of the game.
Real-time loss and win alerts.
3. Self-restraint and self-exclusion programs
The ability to temporarily suspend an account (from 24 hours to 3 months).
Lifelong self-exception with entering into national base (National Self-Exclusion Register).
Remote submission of applications for self-exclusion through the official portal or mobile application.
4. Monitoring and intervention
Algorithms for tracking signs of problematic behavior: frequent deposits, a sharp increase in bets, night gaming sessions.
Automatically sends warnings to the player when risky patterns are identified.
Liaise with the player via customer service to offer advice and assistance.
5. Cooperation with support organizations
Licensed casinos are required to provide links and direct contacts of assistance services: Gambling Help Online, Lifeline, Beyond Blue.
Funding research programs to study and prevent ludomania.
Conducting educational campaigns for the population about the risks of gambling.
6. Sanctions for ignoring anti-addiction measures
Financial penalties for non-compliance with Responsible Gambling.
Suspension or revocation of license in case of systematic violations.
Public inclusion of the violator in the list of unscrupulous operators.
Conclusion
ACMA fights gambling addiction through a comprehensive system of measures: restricting access for vulnerable groups, self-monitoring tools, algorithms for detecting risk behavior and close cooperation with support organizations. These measures make licensed casinos safer and less likely to develop ludomania among gamblers.
